AURA Help

AURA Support

If you are having problems or have questions regarding the AURA application please email AURA-Help@uchicago.edu and a member of the URA Training Group will contact you within 24 hours.

The AURA Help Desk is staffed during standard business hours and support hours are M-F 8:30am-5:00pm.  If you need assistance outside these hours, please email AURA-Help@uchicago.edu

Don't Have an AURA Account? 

Most students and staff members are not given AURA accounts automatically, but are added on request. To request access to AURA for yourself, or someone you'd like to sign-up, just visit the Request Access page on lefthand side of the AURA homepage. 

Two-Factor Authentication required for AURA

Two-Factor Authentication (2FA/DUO) is now required across all AURA applications.  Any user who does not have 2FA enabled will receive an error message informing them to enable 2FA. If you have not yet registered for 2FA, please do so at: cnet.uchicago.edu/2FA/

If you have any questions about 2FA or have issues registering for 2FA authentication, please contact IT Services at itservices@uchicago.edu or 773-702-5800. 

If you've successfully registered for 2FA, have requested access for AURA and still cannot access AURA, please contact AURA-help@uchicago.edu, and include any error message you see when attempting to log in.